Privacy Policy

Collection of Personal Information
LJ Harper & Company only collects personal information necessary for us to carry out our functions and activities such as:

The types of personal information that LJ Harper & Company collects generally includes your name, telephone number, mailing address, delivery address, email address, account details and credit card details.

If it is reasonable and practicable to do so, LJ Harper & Company will collect personal information directly from you. We may collect personal information when you deal with LJ Harper & Company over the phone, when you send us correspondence (such as letters, faxes and emails), when you register on www.ljharper.com.au, when you submit queries and other forms on www.ljharper.com.au and when you request media, catalogues or brochures from us.

A cookie is a small text file created by a web server and stored on your computer, enabling a unique identification to be given to your computer. Cookies enable our systems to track your clicks as you browse and shop online at LJ Harper & Company and move between pages on our site. The cookie also helps us greet you personally and keep track of the items in your shopping basket without taking extra time to re-verify your password on each page. We do not use cookies to retrieve or store personal information about you from your computer. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. By disabling cookies, you will not be able to participate in some of the online features offered by LJ Harper & Company, including making orders or adding items to your shopping cart. We recommend that you leave your cookies enabled, otherwise you will not be able to shop with us online.

Our service provider makes a record of your visit to www.ljharper.com.au and logs information from your browser including your IP address the date and time of you visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate www.ljharper.com.au usage and improve our online service. The information collected is not linked back to individual users except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs. In addition, when you use our online search facility we collect information about what you are searching for. LJ Harper & Company uses that information to evaluate our service and determine if we are providing the products and services you desire. The information collected is not linked back to the individual.

Should you not wish to provide the requested personal information, you may purchase products from LJ Harper & Company directly by paying in cash in full at the time of purchase. When making a purchase from LJ Harper & Company via www.ljharper.com.au, if you are an Australian customer, and you would prefer not to enter your credit card details though the internet, you may contact us after you submit your online order to arrange one of the following alternative methods of payment: providing us with your credit card details over the phone; faxing your credit card details to us; mailing a cheque or money order to LJ Harper & Company or paying via Direct Deposit.

If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware that you may gain access to that information, the purpose of its collection and the organisations to which that information may be disclosed.

Failure to provide us with the requested information may result in a delay in providing you with goods or services requested from us or may mean that we cannot provide you with those goods or services.

LJ Harper & Company will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

 

Additional uses of information
To improve the services provided by LJ Harper & Company the Department will extract and publish aggregated information about usage patterns from these records. For example, our usage reports will examine trends based on the following information - your server address, your top level domain name (for example .com, .gov, .au, .uk etc), the date and time of visit to the site, the pages accessed and documents downloaded, the previous site visited, the type of browser used and operating system.

What won’t you do with the information?
LJ Harper & Company will not disclose or publish information which identifies individual machines, or potentially identifies sub-groupings of addresses, without consent.

What exceptions are there to this rule?
LJ Harper & Company will gather more extensive information than stated above in the following circumstances: